FAQs

Our specialists are available every weekday from 8 am to 4:30 pm to answer any questions you may have about your services, billing, and our personnel. Should you need support with scheduling your caregiving services, we kindly ask that you call us at (314) 692-0020. We also ask that general, billing, and other non-urgent questions be saved for our regular business hours whenever possible.

A key aspect of the AccuCare difference is the creation of a personalized care plan by your designated RN case manager (RNCM). Your RNCM will contact you to arrange a home visit, where they will discuss expectations, goals, and care requirements with you and your family. This results in a comprehensive home health care plan that acts as a framework for your caregivers. These customized care plans are adjusted as necessary to stay aligned with your evolving expectations and needs.

AccuCare home caregivers are empathetic professionals dedicated to preserving your health, autonomy, and dignity. The range of services they provide is all-encompassing, including companion care, personal care, light housekeeping, transportation, and skilled nursing, all detailed in the care plan crafted with your RN case manager.

Tasks not covered include heavy house chores, including mowing lawns, shoveling snow, washing windows, moving furniture, handling fragile or valuable items, cooking or cleaning for the whole family, and childcare. These tasks fall outside standard home care, and other specialists are better suited for them.

When we welcome a new client to AccuCare, especially if service begins unexpectedly, our top priority is to ensure immediate care. We promptly assign available home caregivers to our clients to guarantee their safety and wellbeing. In the following weeks, we will work to adjust schedules to foster consistent and enduring relationships, considering factors such as compatibility, skills alignment, and proximity.

While your ideal caregiver may be available from the start, it typically takes a few weeks for our clients to find the best match for their needs and personalities. Rest assured, AccuCare home caregivers are skilled, compassionate professionals dedicated to providing exceptional care while respecting you, your home, and your family.

In short, yes. All of our dedicated home health care aides are required to have a car and the appropriate insurance to ensure your loved one is well-taken care of. That being said, we kindly ask that you please give us as much notice as possible to ensure your caregiver is ready and prepared to take your loved one to their desired destinations.

To ensure comprehensive care and safety, a caregiver will be present in the home with your loved one 24/7. Home caregivers remain on duty until another home health care aide takes over, guaranteeing your loved one is never left alone. Those working the night shift (typically from 8 pm to 8 am or 11 pm to 7 am) remain awake throughout the entirety of their shift.

AccuCare will work with you to evaluate your care needs and personal preferences from the outset. Our ultimate goal is to pair you with home caregivers who help you feel at ease and secure. Please take note that it typically takes several weeks for clients and caregivers to understand each other's routines and preferences, allowing them to become comfortable with one another.

Like any strong relationship, the relationships between your loved one and their caregivers require time to develop. While we could introduce multiple caregivers to your loved one, we believe it is more beneficial to let the relationship evolve naturally during this adjustment period. However, if it's apparent from the beginning that the match isn’t appropriate, rest assured, we will work diligently with you until our caregivers meet all your expectations.

Each caregiver is required to have at least three to five years of professional caregiving experience; however, there is always an exception. They must also possess a clean state-wide police record, CPR certification, and clear TB test results. We take pride in the fact that more than half of our current team members have been with us for at least three years. Our staff includes a well-balanced combination of both young and "seasoned" individuals.

While there is typically a minimum requirement of four hours per shift, we can offer care for as little as one to 24 hours. The hourly rate is variable and tends to be higher for shifts under five hours. Typically, we can initiate care within a few hours of your request. You have the flexibility to modify your scheduling needs as you see fit.

Our organization is both woman-owned and -operated, founded by registered nurses with more than 30 years of experience in the health care field. As a leader in the home health care industry, we are deeply connected to the community. We take pride in offering 24/7 turnkey solutions, meaning there's hardly anything we haven't encountered or handled. We have an established track record of delivering award-winning, high-quality, and professional home care solutions to the families we support.

We believe that open communication is essential for shared success. You will periodically receive calls from HomeCare Pulse to gather feedback on our performance. Our aim is to achieve ratings of 9 and 10. If your feedback falls below these scores, we encourage you to call us, so we can address any issues.

Please take note that these calls are secure, private, and comply with HIPAA regulations. They will not request any personal, financial, or health information. AccuCare only provides HomeCare Pulse with your name and phone number for the purpose of gathering feedback about our services. Every month, HomeCare Pulse sends us a report summarizing our clients’ feedback, which helps us enhance your experiences with us in the future.