AccuCare Home Health Care of St. Louis Receives 2024 Best of Home Care® – Leader in Experience Award.
St. Louis – AccuCare Home Health Care of St. Louis announced today that it received the distinguished 2024 Best of Home Care – Leader in Experience Award from HCP, the leading firm in experience management for post-acute care. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, AccuCare Home Health Care is now recognized among the top 10% of home care providers participating in the nationwide HCP Experience Management Program.
This accomplishment demonstrates AccuCare Home Health Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of AccuCare’s clients and caregivers were interviewed each month by HCP. Over 12 months, AccuCare received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, the AccuCare leadership team set goals to reach the highest level of experience possible.
“The entire AccuCare Team’s mission is to provide the best experience for both our clients and employees. We understand happy caregivers = happy clients. We rely on feedback from our employees and clients to identify necessary process improvements and other valuable information that can increase employee retention and improve the client experience,” according to Dana Moulton, Executive Vice President.
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At HCP, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” says Todd Austin, President of HCP. “When we see agencies like AccuCare Home Health Care that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. AccuCare Home Health Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients
and caregivers.”
Media Contact: Christina Casagrande
Phone: (314) 626-8881
Email: ccasagrande@accucare.com
